As a CX Associate, you are the heartbeat of a customer-centric mission. You will work alongside a high-performing team to deliver a "best-in-class" experience for German-speaking customers, ensuring every interaction with the brand is seamless, empathetic, and efficient.
This is more than a support role; you will act as a vital bridge between the customers and the clinical team. For a high-performer who embodies "customer-obsessed" philosophy, this position offers a clear trajectory toward future CX Leadership opportunities.
Key Responsibilities
You’ll work under the close guidance of your CX Lead to help provide outstanding support to customers.
• Answering client's inquiries through phone, email and chat
• Addressing issues with the orders and product inquiries via customer interface platform and from Facebook and email.
• Tracking Shipments and backend shipping inquiries
• General Research
• Updating addresses and client information
Skills, Knowledge and Expertise
Hard/Technical Skills
•
Language: Must be fluent in German and English and can convey key conversational points concisely.
•
Shift Timing:Availability to work weekends or having split-offs
Soft Skills
•
Complexity: Highly organized and can complete multiple projects concurrently. You can surf between internal workflows and customer conversations without missing a beat.
•
Mindset: Can calmly handle uncertainty and rapidly changing situations.
•
Learning: Resourceful and quick to learn. You regularly teach yourself the skills you need from scratch.
Benefits
• 100% work-from-home setup
• Hands-on support
• Training opportunities
Originally posted on Himalayas
As a CX Associate, you are the heartbeat of a customer-centric mission. You will work alongside a high-performing team to deliver a "best-in-class" experience for German-speaking customers, ensuring every interaction with the brand is seamless, empathetic, and efficient.
This is more than a support role; you will act as a vital bridge between the customers and the clinical team. For a high-performer who embodies "customer-obsessed" philosophy, this position offers a clear trajectory toward future CX Leadership opportunities.
Key Responsibilities
You’ll work under the close guidance of your CX Lead to help provide outstanding support to customers.
• Answering client's inquiries through phone, email and chat
• Addressing issues with the orders and product inquiries via customer interface platform and from Facebook and email.
• Tracking Shipments and backend shipping inquiries
• General Research
• Updating addresses and client information
Skills, Knowledge and Expertise
Hard/Technical Skills
•
Language: Must be fluent in German and English and can convey key conversational points concisely.
•
Shift Timing:Availability to work weekends or having split-offs
Soft Skills
•
Complexity: Highly organized and can complete multiple projects concurrently. You can surf between internal workflows and customer conversations without missing a beat.
•
Mindset: Can calmly handle uncertainty and rapidly changing situations.
•
Learning: Resourceful and quick to learn. You regularly teach yourself the skills you need from scratch.
Benefits
• 100% work-from-home setup
• Hands-on support
• Training opportunities
Originally posted on Himalayas