Dispatch Agent

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Sauce is a premier restaurant technology platform that helps businesses grow with our Commission-Free Delivery & Pickup structure and proprietary delivery optimization technology. We are serving a 105 billion dollar US local restaurant business. Headquartered in NYC and Tel-Aviv, Sauce wants restaurants to fulfill their highest potential, this means giving local establishments everything they need to connect directly with their customers. The Sauce team pools together decades of restaurant tech experience, along with seasoned tech, sales, marketing, product and operations executives who produce an industry-changing delivery system for successful local restaurants and chains. We are seeking a proactive Remote Dispatch Agent to join our team. In this role, you will be instrumental in managing delayed and failed deliveries, coordinating with delivery partners, and ensuring prompt resolution of issues. You will work with cloud-based tools—including delivery company portals, internal dashboards, HubSpot, and Slack—to provide real-time support and escalate issues as needed. This position primarily covers the later shifts during lunch and dinner, ensuring optimal dispatch operations during high-demand periods. What You'll Do: • Proactive Dispatch Management: Monitor and manage delayed and failed deliveries, taking immediate steps to address issues and communicate with stakeholders. • Coordination with Partners: Work closely with delivery drivers and third-party delivery partners using company portals and internal dashboards to ensure timely resolutions. • Multi-Channel Communication: Use HubSpot, Slack, email, and phone to coordinate and follow up on delivery issues, ensuring all stakeholders are informed. • Issue Escalation: Identify systemic issues affecting delivery operations and escalate them to the appropriate teams for long-term solutions. • Documentation: Maintain detailed records of dispatch activities, evidence collection, and issue resolution to support operational improvements. • Collaboration: Support other team members and departments by sharing insights and action items to enhance our delivery processes. What You Bring: • Dispatch & Coordination Experience: Prior experience in dispatch or logistics coordination, especially in fast-paced environments such as food delivery, is highly desirable. • Technical Skills: Proficiency with cloud-based tools including delivery company portals, internal dashboards, HubSpot, and Slack. • Proactive Problem Solver: A demonstrated ability to anticipate issues and take proactive steps to resolve delayed or failed deliveries. • Communication Skills: Strong written and verbal English skills are essential. Additional languages are a plus, though not required. • Remote Work Readiness: A dedicated home office with a reliable high-speed internet connection and all necessary technology. • Attention to Detail: Ability to meticulously document and analyze delivery issues, ensuring accurate and actionable follow-ups. Requested Technology & Equipment: • Personal computer or laptop with up-to-date software • High-speed internet connection • Keyboard, mouse, working webcam, and headset with a microphone • Primary 24” monitor (with an additional 24” monitor preferred) What We Offer: • Strong & Competitive Compensation Package • Flexible Work Environment • 10 Paid Personal/Vacation Days • 5 Paid Sick Days • 11 Local Holidays • Quarterly Team Dinners & Events! • The Opportunity to Build Something that Changes the Delivery Tech Industry for the Better! Sauce is an equal opportunity workplace and an affirmative action employer. We welcome all qualified applicants regardless of race, color, ancestry, religion, sex (including pregnancy and related conditions), national origin, sexual orientation, age, marital status, disability (physical or mental), gender identity, gender expression, genetic information, veteran status, citizenship, immigration status, or any other classification, category or characteristic protected by applicable federal, state or local laws. We understand the importance of creating a more diverse and inclusive workplace and celebrate our employees for their differences. Originally posted on Himalayas