B2C Sales Team Lead — Cars

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3 · How you get paid

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Full description

Responsibilities: B2C sales & deal closing •     Lead a B2C sales team acquiring new customers interested in purchasing cars. •     Manage both Cash and Financing sales journeys. •     Own the customer journey from lead generation and qualification through negotiation, closing, and completion of the sale. •     Step into complex or high-value deals and close difficult opportunities. Lead management •     Ensure leads are assigned across the team without delay and first contact happens within target response times. •     Ensure consistent, disciplined follow-up on every open lead. •     Ensure opportunities are actively progressed through each stage without unnecessary drop-offs. Sales funnel ownership •     Own and monitor conversion across the full sales funnel, from lead generation and qualification through booking, Cash/Financing, closing, and completed sale. •     Funnel stages: Lead → Contacted → Qualified → Booking → Cash/Financing → Closing → Completed Sale. •     Track stage-to-stage conversion rates, identify where deals stall, and act on the drop-off points. Customer qualification •     Qualify customers into the Cash or Financing journey based on their needs, affordability, and basic financing eligibility indicators. •     Coach the team to qualify accurately at first contact so deals do not stall later in the funnel. •     Leave the final credit decision to the financing partner. Customer journey & cross-functional coordination •     Ensure a smooth customer journey across Sales, Operations, Supply/Showroom, Finance, and other relevant functions. •     Identify blockers affecting the customer or the Sales team, communicate with the relevant department, and follow the issue through to resolution. Team leadership & coaching •     Daily and weekly performance management. •     Coaching and development of Sales Representatives. •     Call quality and sales technique reviews. •     Pipeline management. •     KPI and target management. •     Performance improvement plans where required. •     Regular 1:1s and team reviews. Reporting & forecasting •     Own weekly and monthly reporting on sales performance, target achievement, conversion rates, pipeline health, forecasting, key blockers, action plans, and team productivity. •     Use the data to identify gaps, make decisions, and improve team performance — not simply prepare reports. CRM & sales process discipline •     Maintain CRM discipline across the team: accurate stage management, notes, follow-ups, pipeline hygiene, and forecasting. •     Provide clear visibility on where every opportunity stands and what is required to move it toward closing. Escalation, problem solving & ownership •     Act as the first escalation point for Sales Representatives when customer or deal-related issues require cross-functional support. •     Take ownership of blocked deals: identify the root cause, engage the relevant department, and follow up until resolved. •     Resolve blockers across customer issues, financing, operations, vehicle-related matters, showroom coordination, and payments. Qualifications: Must have •     4+ years of sales experience. •     1–2+ years leading a sales team. •     Proven track record of hitting acquisition, conversion, and closing targets in B2C sales. •     Experience closing both cash and financed deals. •     Strong spoken and written English. •     Fluent / native-level Urdu. •     Able to confidently understand and communicate vehicle specifications, features, benefits, and value propositions across Japanese, Korean, American, and Chinese brands. •     Working knowledge of automotive financing and credit concepts, including how banks and financing companies assess eligibility. •     Able to qualify customers for Cash and Financing journeys based on needs, affordability, and basic eligibility indicators. •     Strong CRM discipline and the ability to build and defend a forecast. •     Experience managing and coaching a team remotely. •     Based in Pakistan and available Sunday–Thursday on Riyadh hours. Good to have •     Automotive retail, used cars, or auto financing background. •     Marketplace or classified experience. •     Gulf market experience, or selling to expatriate customer segments. •     Working Arabic. •     Startup or scale-up experience.